Our designers have 2 business days to accept and process your order. As soon as your order has been shipped, we’ll email you the tracking information.
As each item is sent from the designer directly, the exact delivery dates can vary, this does depend on where the designer is based and where we are shipping to. We always aim to deliver your package within the time specified, but sometimes there may be delays due to customs clearance or stock level integration.
Please note that if you’ve shopped items from multiple designers, you will receive more than one package as your order is shipped directly from the designer. You will also be emailed shipping details for each parcel.
For further assistance with your order, please use the contact form below. Our dedicated Customer Service Team will do our best to resolve your query as soon as possible!
An estimated delivery time for each brand shipment is provided at the checkout and in your order confirmation email. Delivery is usually made Monday-Friday.
Returns are free of charge on all orders in Abuja for peace of mind. To start your free return, please visit our returns portal to download your label within 14 days. Visit our returns information page for more details or contact us below for support at any time.
+2349035821193 or +2348038671114
Our office hours are Monday – Friday 10 am – 6 pm in Nigeria
You can also contact us via our help portal contact form. Please ensure you select the reason code Order Queries > Cancel my order:
We cannot cancel an order if it has already been prepared, but in this case, we do still offer a free returns service. Please visit our returns portal to start your free return within 14 days of receiving your order.
If the brand is from your same country please send us a link to the product and we will match the price for you!
If the brand is from a different country it means that the item is being shipped internationally and unfortunately we would not be unable to price match in this instance.
There are a couple of reasons why our price varies from the price on the designer’s own store. For orders placed through Ranktel we use a fast and reliable delivery service through Speedaf. We also build the cost of duties, taxes and a number of other administrative fees, that we need to pay when the item comes to the store, into the price of your order so there will not be any extra fees to pay on receipt of the package. In addition, we have a free and easy returns system if you decide for any reason you are unhappy with the item you receive.
No, you will only need to make a single payment no matter how many products you order – we provide a secure single payment process to make it easier for you to shop with us.
What payment options do you offer and can I pay in my own currency?
You can pay using Visa, Mastercard, verve, bank transfer and usd codes
Please note we’re unable to offer a price match for products sold through independent retailers, or being shipped internationally.